Terms and conditions of use

It should be easy to shop with us and our main goal is to have satisfied customers.

1. About INF Company AB

  • We have our seat in Höganäs. The postal address is Lokegatan 5, 263 37 Höganäs, Sweden
  • If you want to get in touch with us, send an email to support@inf.se with your case and your contact details, we will be in touch shortly.

2. Order

  • Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
  • If there is anything wrong with the order confirmation, please contact us by email at support@inf.se as soon as you can.

3. Delivery

  • We will ship your order as soon as possible. The current delivery time for the product is shown on the respective product page in our webshop.
  • If delays in delivery should occur (without us notifying you of a longer delivery time) please contact us at email address: support@inf.se

4. Prices

  • All prices in the shop are in EURO.
  • We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of withdrawal

  • When purchasing goods on the website, you as a customer have a 90-day right of withdrawal that applies from the time you have received a product that you have ordered. Read more about returns and complaints here.

5.1 When exercising your right of withdrawal:

  • To exercise your right of withdrawal, please send us an email at support@inf.se. Please include information such as your order number and which item(s) you wish to return. You should return the products to us immediately and no later than 90 days after the cancellation notice.

  • We will send you a return slip so you can send the product back. Remember to pack the return well as you are responsible for the delivery and condition of the product. For the right of withdrawal to apply, the return must be sent within 90 days from the day you received the item. We offer free returns so we will cover the shipping.

  • Refund is made in the same way as when you completed your payment.

  • Important! The product and its packaging must be in new condition when you return the item. We reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of used or damaged product and packaging.

5.2 The right of withdrawal does not apply if:

  • Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
  • Products that have the character of sealed sound or image recording and where the seal has been broken by you.
  • Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
  • Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
  • Goods that can quickly deteriorate, for example food.
  • Unlocked numbers of newspapers or magazines.

    For more about the statutory right of withdrawal, see here.

6. Claims and complaints

  • We inspect all products before they are sent to you. Should the product still be damaged or mis-shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
  • If you find a defect in your item, please email us at support@inf.se as soon as you discovered the defect. See more information below on how to proceed.

6.1 How do you proceed with complaints?

  • Please report your complaint to support@inf.se where you include your order number, a description of the error and whether you would like a refund or a new product sent to you.
  • If we are unable to rectify the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the item is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the Public Complaints Board, see arn.se.

7. Limitation of Liability

  • We take no responsibility for indirect damages that may occur due to the product.
  • We accept no responsibility for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, fire, war, authority decision, reduced or non-existent delivery from a supplier.
  • Furthermore, no responsibility is taken for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.

   Read more about returns and complaints here 

8. Product information

  • We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try to expose the products as correctly as possible.

9. Information about Cookies

  • According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Post and Telecom Agency's website.

10. Personal data

  • By shopping at INF Company AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
  • INF Company ABis responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as on occasions when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

The information below is a summary of how we pursuant to data protection regulation (GDPR) stores and processes your data.

10.1 What is personal data?

  • Personal data is all information that can be directly or indirectly attributed to a natural person.

10.2 What data do we store?

  • In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, e-mail address, IP address and purchase history.
  • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

10.3 Legal basis

  • In connection with a purchase, your personal data is processed to fulfill the agreement with you.
    Marketing, campaigns and similar mailings take place with your consent.

10.4 What information is shared and for what purpose?

10.4.1 Payment provider

  • When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.

  • The payment providers (payment services) we use are: Klarna.

10.4.2 Shipping company

  • In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
  • The shipping companies we work with are: Postnord, DHL, CityMail.

10.4.3 Newsletter

  • If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
  • We use MailChimp for sending newsletters.

10.5 The right of access

  • You have the right to receive an extract of all the information we hold about you. Extracts are delivered electronically in a readable format.

10.6 Right to rectification

  • You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

  • You can at any time ask for the data concerning you to be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example according to the Accounting Act).

10.8 Responsible for data protection

  • INF Company AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data

  • We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.

10.10 Cookies

  • Cookies are small text files that are saved on your computer or mobile device and retrieved from there on subsequent visits to the website in question. They provide us with information about how you use our site and help us provide a better functionality of our site. If you use our services, we assume that you approve the use of cookies. You can easily delete cookies from your computer or mobile device via the browser. For instructions on how to manage and delete cookies, go to the "Help" option in your browser. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to use all functions on our website.

11. Changes to the General Terms

  • We reserve the right to make changes to the terms at any time. Changes to the terms will be posted online on the website. The changed conditions are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

  • In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents in an EU country other than Sweden, you can submit a complaint online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
  • Dispute regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

INF Company AB

Lokegatan 5

263 37 Höganäs

Sweden

Organization number: 5567059349