common questions

Here we have collected some of the most common questions we have received.
Did you not get an answer to your question? Mail and we will help you or contact us on the chat at the bottom right between 6-11.30 Monday-Friday.

Open purchase

How long are you open for purchase?

  • We always have 90 days open purchase.

Is everything open?

  • No. There are exceptions to the open purchase rule. These products can only be returned in unopened packaging: hygiene items, headphones and headsets. If these packages are broken, we reserve the right to refuse a return. This is for hygiene reasons.

Do you have a physical store?

  • No. We are an e-commerce and our business is online only. Therefore, we are unable to receive visitors to our warehouse. We have no on-site sales or deliveries.


How long are your delivery times?

  • We will ship your order as soon as possible. The current delivery time for the product is shown on the respective product page in our webshop.

How much is shipping?

  • We have free shipping on all our products.

Where is my order?

  • If your order has been sent by letter, it unfortunately cannot track. Check that your entered address is correct and if it has not arrived after 8 working days, please contact us at

  • If your order has been sent with a tracking number, please track the package via the supplier's website.

Returns and complaints

How do I return or complain about an item?

  • Contact us at and enter your order number. Please note that open purchase only applies to unused products, and for hygiene items, headsets and headphones, the packaging must be unopened.
  • For faster handling of your case in the event of a complaint: please describe the error, attach pictures/video where the error is shown and inform if you want a new product or a refund.
  • In the event of an approved return/complaint, we provide a return slip, so we have free returns both in case of right of withdrawal and complaint.

I have had the wrong product sent to me. How do I proceed?

  • Please send an email to Attach a picture of the packaging where you can see the article number (usually a small white label with, among other things, the batch number) so that we can identify the product you have received. We will then send you a return slip for the incorrect product, and you can either get the correct product or your money back.

I want to cancel my order. How do I do it?

  • Contact our customer service at and tell us your order number and that you are canceling your order. If your item has not had time to be packed and leave the warehouse, your order will be cancelled. We have a crediting period of approx. 7 working days for refund if your order has already been paid for.

  • If your item has already been packed and left the warehouse, unfortunately we cannot stop it. Please return to customer service for return instructions if you still regret the purchase after you have mreceived the goods.

Here  you will find more information about returns and complaints.

Payment method

Can I pay after I receive the product?

  • Yes. Select the Clear option at checkout so you can get the item home before you pay for it.

What payment options do you offer?

  • Card payment and invoice via Klarna.